Customer Care And Deployment Manager Torino

Customer Care And Deployment Manager
Torino
Piemonte, Torino

Summary:

VIAVI (NASDAQ: VIAV) has a 90+ year history of technical innovations that have evolved to keep pace and address our customer's most pressing business issues.

We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centres.

VIAVI is also a leader in high-performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defence and instrumentation markets.

Duties & Responsibilities:

We are the people behind the products that help keep the world connected - at home, school, work, at play, and everywhere in between.

VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

Pre-Requisites / Skills / Experience Requirements:

Customer Care Management responsibilities:

- Improve Customer Experience- client-facing approach-

- work with empathy with the customers-

- Tight work with Technical Support Manager to ensure customer satisfaction-

- Provide 'real-time' customer feedback-

- Monitoring the progress of customer cases- Analyse statistics and compile accurate reports (hours, ticket costs, etc.

)- Proactively prepare and analyze the Support and Maintenance contracts (SLAs, conditions, etc.

)

Deployment Management responsibilities:

- Manage the team to successfully deploy the projects in accordance with the Project Management indications- Define and support the overall process to make sure the team is aligned with the needs of the Business Unit (from supply chain to final acceptance according to the different milestones)- Develop Customer Care/Deployment procedures, policies, standards- Checklist to make sure installations and deployment go smoothly- Coordinates training as per projects needs- Harmonizing technical capabilities among the team.

VIAVI Solutions is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.