Customer Care Coordinator Milano

Customer Care Coordinator
Milano
Lombardia, Milano

Our Customer is a multinational Group, world leading manufacturer, marketer and distributor of advanced plastic material in B2B Sector. To continue to grow and to pursue additional opportunities in its Italian commercial subsidiary, we are looking for a:

**CUSTOMER CARE / INSIDE SALES

**COORDINATOR

**Posizione**:

**Main responsibilities**:

- Maintain commercial relationship, providing technical information and explanations.

- Process purchase orders by transferring them to fulfilment, communicating expected delivery date, detailing and negotiating lead-time issues.

- Plan and manage deliveries from warehouses to customers.

- Working together with European Customer Service Team to commit for delivery and order fulfilment.

- Support existing accounts, understanding customer needs, verifying and entering information to / from the SAP system.

- Checking customer's buying history and discussing with Sales Managers to establish sales / payment conditions to offer.

- Maintain communication by troubleshooting, reporting and tracking problems.

**Requisiti**:

**Must have**:

- Good knowledge in SAP system (Sales package).

- Fluent knowledge of English (German will be a plus).

- Experience in multinational company.

**Complete the profile**:

- Leadership attitude.

- Knowledge of CRM and related systems.

- Ability to multi-task, maintain relationships and customer focus.

- Availability for occasional travel in UE countries.

**Altre informazioni**:

**Office location: North-East Milan