Customer Care Intern - Milan Milano

Customer Care Intern - Milan
Milano
Lombardia, Milano

Work mode**:

**Onsite Location(s)**:Milan, MI, IT

**Purpose and Passion - Comprehensive Benefits - Life-Work Integration - Community - Career Growth

- At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level.

With determination, imagination and a deep caring for human life, we're solving some of the most important healthcare industry challenges.

Together, we're one global team committed to making a difference in people's lives around the world.

This is a place where you can find a career with meaningful purpose—improving lives through your life's work.

- At Boston Scientific you can take the first step towards a meaningful career by joining a passionate team and contributing to improve the health of people around the world.

You'll have the opportunity to grow and nurture your talent in an inclusive and innovative environment.

- Choosing the right place to work is an important decision.

Read all the details below and if it sounds like you, consider joining the team.

**In this role, you will be responsible for**:

- Handling customer orders process with possible input into SAP and/or resolution of issues related within the working day.

- Monitoring the goods delivery process to the customer and all possible issues.

- Management of all the issue related to the open orders - Backorders, Blocks and Customer returns.

- Issuing and checking invoices in electronic format with possible resolution of anomalies.

- Customers Support and assistance to the sales Team to ensure full satisfaction of all the external and internal requests.

- Complaints management.

- Support to the Team Supervisor and colleagues with Report and Analysis.

**What we are looking for in you**:

- Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.

- Excellent knowledge of Excel required.

- SAP is a Plus.

- Aptitude for using advanced IT tools.

- Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.

- Aptitude for teamwork.

- Ability and Aptitude to work under stress.

- Aptitude for customer satisfaction and continuous improvement of service and processes.

**What we can offer to you**:

- Paid 6-month internship experience (with possibility of renewal for further 6 months).

- Working in an international environment.

- Attractive benefits package.

- Inspirational colleagues & culture.

- Possibility to make an impact.

- Fast Growing and innovative environment.

- A team-oriented company culture.

- Workmode: Hybrid

- Location: our offices in Milan, Italy

**We, Boston Scientific, are an equal employment opportunity employer.

We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person's age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

**Job Segment**:ERP, SAP, Intern, Customer Service, Technology, Entry Level