Customer Care - L. 68/99 Milano

Customer Care - L. 68/99
Milano
Lombardia, Milano

Descrizione azienda Synergie68, Milano Cadorna branch, is looking for a CUSTOMER CARE REPRESENTATIVE belonging to protected categories - as regulated by Law 68/99 to join an important Italian FinTech specialized in mobile payment, based in Milan (Italy).

Posizione As Customer Care Representative you will be a daily point of reference for merchants who accept the App as a payment system and for the private users that pay with the App.

You will also interact with various company departments and will be responsible for assisting users or merchants through new features and improvements, queries and different issues.

The activity will be handled mainly by email or phone-calls, and consists of: Managing large amounts of incoming emails providing high-quality support to customers, by assisting them to solve pre and post-activation problems; On-boarding hundreds of merchants per day following strict internal procedures; Making scheduled outbound calls with merchants; Collecting and combining information from multiple sources, using spreadsheets and customer care / BI tools; Taking care of the relationship with existing business partners; Completing and improving existing procedures.

Requisiti Our ideal candidate will have: University/college degree; Fluency both in spoken and written Italian and English ; Previous experience in Customer Care activities is preferred; Great time management skills and natural problem-solving abilities; Excellent interpersonal and communication abilities and attitude to work in a team; A detail-oriented mindset; Capability to work under pressure in a fast-paced environment; Knowledge of German and/or French is considered a strong plus.

Only candidates belonging to protected categories - as regulated by Law 68/99 - will be taken into consideration.

Altre informazioni The role is based in Milan , Italy.

Working hours: full time , 40 hours/week, 5 days/week, from Monday to Friday, from 9. 00 to 19. 00 or from 10. 00 to 19. 00 and during weekends from 9. 00 to 18. 00, depending on work shifts.

Remote work is available up to 2 days per week.

CCNL Metalmeccanico, type of contract (fixed term or permanent) will be commensurated with experience.

Salary range: 24. 000 - 32. 000 + meal vouchers 8/day.

L'offerta è rivolta a candidat?

nel rispetto del Dlgs 198/2006 e dei Dlgs 215/2003 e 216/2003.

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13 e 14 del Reg.

UE 2016/679.

Aut.

Min.

Prot.

N. 1207 SG del 16/12/2004 by helplavoro. it