Customer Care Manager
Descrizione Customer Care Manager Main responsabilities:
- To provide leadership and direction to the entire customer support department (200 employees)
- To establish and oversee the adoption of the support department's vision, goals and objectives at all levels
- To plays the lead role in strategy formulation for the customer support department
- To oversees and determinete key strategic direction and objectives of customer support department.
- Conduct research and put performance measures in place for the purpose of continually monitoring the customer support performance processes.
- managing both internal and external relationships on behalf of the customer support department.
- in charge of all top administration customer support management and stakeholders as well as engaging in direct interactions with the business's consumers.
Descrizione
Customer Care Manager
Main responsabilities:
- To provide leadership and direction to the entire customer support department (200 employees)
- To establish and oversee the adoption of the support department's vision, goals and objectives at all levels
- To plays the lead role in strategy formulation for the customer support department
- To oversees and determinete key strategic direction and objectives of customer support department.
- Conduct research and put performance measures in place for the purpose of continually monitoring the customer support performance processes.
- managing both internal and external relationships on behalf of the customer support department.
- in charge of all top administration customer support management and stakeholders as well as engaging in direct interactions with the business's consumers.
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