Customer Care Manager - Italian Speaker
Are you ready to learn fast and have a real impact at our new Italian office?
As Customer Care Manager, you will represent the long lasting commercial point of contact of all your customers.
You ensure customers' satisfaction and make the company grow, by upselling and renewing contracts of our existing customers.
You will be in touch with CIO's, CFO's and CEO's of small and large companies, and revolutionise the way their business works!
The Customer Care Manager is a key role partnering with our customers and connecting their adoption, expansion and renewal phases.
This role is supported by several teams, including the Sales Team and Account Team.
You will be part of an empathetic, supportive and multicultural team.
Our Product Discover our product Your responsabilities Managing a portfolio of up to xxx mass-market customers, developing the right balance between automation (low touch) and manual actions (high touch) depending on the context;Facilitating the successful onboarding of new customers;Reactive approach: Being the first point of contact to assist and guide your Odoo customers so that they can benefit from the best possible experience throughout their project;Supporting our Sales Team by identifying opportunities of development Working at O? doo MUST HAVE Fluent in Italian (C2) and English Italian work permit 1 to 3 years of exp.
in IT/Sales Strong relational, communication and analytical skillsSolution-oriented approach? Proactivity and adaptability in order to deal successfully with everyday situationsStrong organizational skills: you will have around 150-200 clients to manage!? NICE TO HAVE Smart, ability to learn quickly Ability to work in a dynamic, fast-paced and competitive environment.
Passion for ITAdditional languages like French or German WHAT'S GREAT ABOUT THIS JOB ? Get the chance to be part of the first Customer Care Manager of the new Odoo subsidiary You'll be the first point of contact with our customers who took a self-subscriptionExpand your knowledge of various business industries Deal with various stakeholders: SME's, CEOs, CFOs, CTOs Working with the best ERP on the market in a broad range of industriesGreat team of smart people, in a friendly and open culture Competitive salaryA full-time position withy an attractive salary package Go globalConnect with Odooers around the world & even apply to another position in one ofour 19 offices following our Erasmus program!
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Company cultureYoung, dynamic and international environment Work life balanceFlexible working hours, work from home benefit (2 days/week) Eat and drink Coffee, tea, fruit and snacks are provided At Odoo, we are committed to a diverse, inclusive, and authentic work environment.
So if you're interested in this position, but your past experience doesn't perfectly match all the qualifications in the job description, we encourage you to apply anyway.
You may be just the right candidate for this or other positions.
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