Customer Care Manager (Partners) Milano

Customer Care Manager (Partners)
Milano
Lombardia, Milano

To support our growing Italian office, we are looking for a Customer Care Manager to join our Indirect Sales team.

The Customer Care Manager will ensure the success of our partners and their customers by managing relationships, supporting adoption, and driving customer satisfaction.

This role is primarily administrative, focusing on efficiently managing a large portfolio of partners and their customers (representing +/- 500 subscriptions), balancing automation with personalized actions, and ensuring smooth operations throughout the customer life cycle.

Responsibilities Portfolio Management: Manage a portfolio of approximately 500 customers, balancing automation (low touch) and manual actions (high touch) to ensure smooth operations and efficient support.

Customer Guidance: Serve as the point of contact for partners and their customers, providing administrative assistance and guidance to help them benefit from a seamless Odoo experience.

Sales Support: Identify opportunities for growth and development within your portfolio, supporting the Sales team with actionable insights.

Proactive Problem Solving: Work closely with internal teams to address administrative challenges and ensure customers receive the support they need to thrive.

Qualifications Fluency in Italian (C2) and English Strong organizational and administrative skills to manage a large and diverse customer portfolio A good understanding of B2B sales processes and indirect sales models (partner-driven) 0-3 years of experience in customer care, account management, or partner management Strong communication and interpersonal skills Tech-savvy and eager to learn about Odoo's suite of applications Smart, ability to learn quickly Ability to work in a dynamic, fast-paced and competitive environment Passion for IT Odoo's Why With a team of smart people who enjoy working hard and having fun, we've developed the most disruptive enterprise management software in the world: Odoo.

Fully open source, full-featured with apps like Accounting, HR, CRM, Manufacturing, and 4, 000 more.

Each app simplifies a process and empowers more people.

Imagine the impact when everyone gets the right tool for the job, with perfect integration.

Working at Odoo Each employee has a chance to see the impact of their work.

You can make a real contribution to the success of the company!

A full-time position with an attractive salary package.

Company Culture Young, dynamic and international environment

Work-life Balance Play any sport with colleagues, the bill is covered.

Eat & Drink Coffee, tea, fruit and snacks are provided.

At Odoo, we are committed to a diverse, inclusive, and authentic work environment.

So if you're interested in this position, but your past experience doesn't perfectly match all the qualifications in the job description, we encourage you to apply anyway.

You may be just the right candidate for this or other positions.



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