Customer Care Representative Milano

Customer Care Representative
Milano
Lombardia, Milano

Customer Care Representative** **-** **MIL0070

**Description

**A brighter future awaits you

We create brighter futures - for our customers and for people like you who want to join our team, make a difference and go further.

As Customer Care Representative you'll be part of a growing global business with a presence in over 40 countries.

Which means you'll have brighter opportunities to make a positive impact on our business and your career.

This could include involvement in cutting edge new product development and international collaborations.

For a big company, we feel small.

You'll join a friendly team that's open, flexible and respectful of each other's differences.

We live by 4 values which define our unique culture; we are dedicated, we are inventive, we are friendly, we are partners.

To help us achieve our goals, we'll give you everything you need to help you achieve yours.

We are brighter together, we're the type of place where you can be yourself, whoever you are - we'll achieve amazing things.

If you share our vision of helping our customers see more clearly every day, get in touch.

All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.

**Job Summary

Reporting to the Customer Service Team Lead, and based in Lainate (MI), the Customer Care Representative supports customers' day by day activity via managing orders and exceptions.

**Essential Functions

This list contains the main functions and it isn't exhaustive.

Tasks can vary based on company needs.

- Receive orders from customers

- Check and enter correct orders into the BAAN system

- Correct exceptions and enter in BAAN after checking with Sales Reps and eventual exception approval from Area manager / Sales Director according to the authorization matrix

- Eventual order releasing after checking customer related credit issues solution

- Returns management: view of customers' requests and consequent authorization only for returns in line with

Company Policy and Sox Procedure

- CRM - Customer Relationship Management - Strong cooperation with Customer Sales team & the other department

- Post sales assistance to customers for issues regarding back orders, delays in lead time, etc.

- Eventual issue of credit notes

- Support in managing fitting set

**Qualifications

**Knowledge, Skills and Abilities**:

- Excellent use of Excel, Salesforce, Cognos and all other company IT tool

- Active listening and empathy with a friendly approach

- Highly pro-active and able to work successfully alone as well as within a team to pre-determined objectives

- Self-motivated with the ability to prioritize and organize effectively

- Strong business acumen

- Good inter-personal skills and effective communicator

- Conflict resolution

- Open minded and adaptable

- Attentiveness

- Knowledge of products and service

- Responsiveness

- Quick thinking

**Work Environment**:

- Based in Lainate's (MI) office

- Sitting for extended periods of time

**Experience**:

- Minimum 5 years' experience in customer related jobs

- Experience working in multinational companies, with complex and matrix organizations

**Education**:

- Hight school diploma

- Basic level of English, written and spoken

**Job**: Customer Service

**Primary Location**: Italy-Milan

**Organization**: CVI Europe Commercial

**Schedule**: Full-time

**Unposting Date**: Ongoing