Customer Care Representative (Defined-Term Contract) Milano

Customer Care Representative (Defined-Term Contract)
Milano
Lombardia, Milano

Customer Care Representative (Defined-Term Contract) Onsite Location: Milan, MI, IT Location: in our offices in Milan, on a hybrid working-schedule (3 days per week in the office + 2 days per week working from home).

In this role, you will be responsible for: Handling customer orders process with possible input into SAP and/or resolution of issues related within the working day.

Monitoring the goods delivery process to the customer and all possible issues.

Management of all the issues related to the open orders - Backorders, Blocks and Customer returns.

Issuing and checking invoices in electronic format with possible resolution of anomalies.

Providing customer support and assistance to the sales team to ensure full satisfaction of all external and internal requests.

Complaints management.

Creating reports and performing analysis to support customer needs.

What we are looking for in you: Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.

Excellent knowledge of Excel required.

SAP experience is required.

Aptitude for using advanced IT tools.

Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.

Aptitude for teamwork.

Ability and aptitude to work under stress.

Aptitude for customer satisfaction and continuous improvement of service and processes.

What can we offer you: Defined-term contract, with an attractive salary and benefit package.

Working within an international, proactive, and innovative environment.

Upskilling in a challenging but healthy competition atmosphere.

Mentoring and a company investing in the professional and personal development of its people.

Company with a purposeful mission.

We, Boston Scientific, are an equal employment opportunity employer.

We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person's age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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