Customer Care Representative (Defined-Term Contract) Milano

Customer Care Representative (Defined-Term Contract)
Milano
Lombardia, Milano

Location**:in our offices in Milan, on a hybrid working-schedule (3 days per week in the office + 2 days per week working from home).

**In this role, you will be responsible for**:

- Handling customer orders process with possible input into SAP and/or resolution of issues related within the working day.

- Monitoring the goods delivery process to the customer and all possible issues.

- Management of all the issue related to the open orders - Backorders, Blocks and Customer returns.

- Issuing and checking invoices in electronic format with possible resolution of anomalies.

- Customers Support and assistance to the sales Team to ensure full satisfaction of all the external and internal requests

- Complaints management.

- Create Reports and Perform Analysis to support Customer needs.

**What we are looking for in you**:

- Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.

- Excellent knowledge of Excel required.

- SAP is required.

- Aptitude for using advanced IT tools.

- Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.

- Aptitude for teamwork.

- Ability and Aptitude to work under stress.

- Aptitude for customer satisfaction and continuous improvement of service and processes.

**What can we offer you**:

- Defined-term contract, with attractive salary and benefit package

- Hybrid working schedule.

- Working within an international, proactive and innovative environment.

- Upskilling in a challenging but healthy competition atmosphere.

- Mentoring and a company investing in the professional and personal development of its people.

- Company with a purposeful mission.

**_

We, Boston Scientific, are an equal employment opportunity employer.

We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person's age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. _