Customer Care Representative Italian (Temporary) Lazio

Customer Care Representative Italian (Temporary)
Roma
Lazio, Lazio

Job Description Customer Care Representative - Italian Speaker Ria Money Transfer is seeking an enthusiastic and dedicated Italian Speaker Customer Care Representative to join our team in Madrid' Spain.

As a Customer Care Representative' you will play a key role in providing exceptional service to our customers by addressing their inquiries' resolving complaints' and ensuring a positive customer experience.

Responsibilities Responsibilities: - Respond promptly and professionally to inbound calls' emails and chats from customers regarding their transactions' needs' or issues.

- Listen actively to customers' empathize with their concerns' and provide practical solutions.

- Build and maintain strong relationships with customers and colleagues based on trust and reliability.

- Utilize company software and tools effectively to assist customers and maintain accurate records.

- Adhere to departmental metrics and goals while consistently delivering excellent customer service.

- Make appropriate product or service recommendations based on customer needs.

Qualifications Qualifications: - High school diploma or equivalent (college education preferred).

- Minimum of 1-2 years of experience in customer service or call center roles.

- Proficiency in MS Office and internet navigation.

- Strong verbal and written communication skills.

- Ability to work flexible schedules and adapt to changing priorities.

- Customer-focused mindset with attention to detail and problem-solving skills.

- Fluent in Italian, additional languages are is a huge plus.

If you are passionate about delivering exceptional customer service and thrive in a dynamic team environment' apply for this exciting opportunity and let's talk!