Customer Care Representative - Paris Lazio

Customer Care Representative - Paris
Roma
Lazio, Lazio

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Italian speaking Customer Care Representative for their Paris office.

**Starting Date: 2nd of May

Position: Customer Care Representative

Location: Paris, France

Employment type: Full-time

Remuneration: Base salary + language bonuses.

DUTIES AND RESPONSIBILITIES:

- Respond to customers queries in timely and efficient manner

- Ensure customer satisfaction and provide professional customer support

- Communicate with customers using various channels

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

- Able to identify when the issue should be re-assigned to another department or more senior representative

- Keep records of customer interactions, comments, and complaints, and in line with internal procedures

- Maintain and update all job-related administrative forms

- Keep up-to-date with product manuals and be able to advise customers of appropriate options/solutions.

**REQUIREMENTS**:

- Native level Italian, both oral and written.

Fluent in English

- French residency

- Computer literate with sound knowledge of Microsoft Office package

- Excellent communication skills with solid negotiating skills

- Resourceful and stress resilient personality that can adapt and remain calm in all situations

- Ability to meet tight deadlines with minimum supervision and in timely manner

- Ability to work independently, while being team player at the same time

- Knowledge of automotive industry will be considered as an advantage

- Customer oriented role experience will be considered as an advantage

- Academic degree will be considered as an advantage.

BENEFITS:

- Excellent remuneration package based on experience, skills and performance

- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere

- Guidance and tools to reach your full potential

- 36 hours working week, from Monday - Friday (+1 Saturday per month)

- Up to 32 days of paid holidays per annum

- Private medical insurance, pension, lunch compensation.

**Salary**: €1, 843. 00 - €1, 995. 00 per month

Ability to commute/relocate:

- Roma, Lazio: Reliably commute or planning to relocate before starting work (required)