Customer Care Specialist - Milano

Customer Care Specialist -
Milano
Lombardia, Milano

The Customer Care Specialist within the Aftersales Department is responsible for ensuring excellent customer service to all vehicle owners by responding promptly to their post-sales requests and offering efficient solutions.

The role requires strong communication skills, empathy, and technical expertise in the automotive sector to address customer issues, ensuring their satisfaction and continuous improvement of service processes. Main Responsibilities:Handle and resolve customer requests and complaints related to after-sales services, including maintenance, repairs, and spare parts. Provide information on products, technical features, and company policies related to after-sales service. Coordinate with internal teams (technical support, workshops, parts suppliers) to ensure rapid resolution of issues and optimal management of requests. Monitor and manage follow-ups with customers to ensure satisfaction with the services received. Collaborate with the sales department to gather feedback on vehicles and suggest improvements to services offered. Handle communications via phone, email, and chat in a timely and professional manner. Update the CRM system with detailed information on each customer case and the status of requests. Identify opportunities to improve Customer Care processes and contribute to the continuous training of colleagues. Maintain in-depth knowledge of the company's products and services, including warranty programs, promotions, and service policies. What we are looking for:Experience: 5 years of experience in a customer support or inspection role in the automotive sector, preferably in a quality control, logistics, or PDI environment. Education: A Bachelor's degree or a relevant technical certification is a plus, with a focus on automotive, logistics, or engineering fields. Languages: Excellent written and spoken skills in Italian and English.

Knowledge of Chinese or other European languages is a significant advantage. Technical Skills: Competence in using light machinery, power tools, and Excel for data tracking and reporting.

Familiarity with Transport Management Systems (TMS) and an IT-driven approach to logistics. Soft Skills: Excellent verbal and written communication skills, with the ability to foster effective relationships across departments and with various service providers.

High attention to detail, problem-solving mindset, and resilience under stress, especially in high-pressure situations. Mindset: Innovative, proactive, and process-focused, with a strong interest in continuous improvement and the ability to adapt to dynamic environments.

Strong sense of responsibility and task ownership, ensuring all processes are carried out to the highest standards and deadlines are met. Driving License: A valid driving license is required for on-site inspections and travel between complexes and service locations. We offer:Competitive compensation based on performance and experience. Health insurance (Metasalute) and meal vouchers. Departmental and company-wide team-building events. An exciting opportunity to participate in the European transition to zero-emission transportation and the decarbonization of the economy. About BYD Group:Founded in February 1995, BYD Group is a leading high-tech, multi-sector company focused on innovation and development in the automotive, rail, energy, and electronics industries.

Committed to creating a better life through technological innovations, BYD Group leverages a powerful network of over 40 subsidiaries and 700, 000 employees across more than 400 cities in 79 countries, actively driving the implementation of complete zero-emission and emission-reduction solutions.

In 2023, BYD Auto sold 3. 02 million NEVs (BEV+PHEV) globally, maintaining its position as the world leader in NEV sales.

In January 2024, BYD became the official partner of UEFA EURO 2024, providing eco-friendly mobility services for the championship. BYD embraces the responsibilities and duties of this era, firmly embracing the tides of electrification and automotive intelligence, and is asserting itself as a global leader in new energy vehicles in China and around the world, paving the way for ecological innovation and development. Our goal is to build a zero-emission future that reconnects humanity with nature and a world of clean air.

We are looking for talent to join this mission and make a positive impact in a diverse and dynamic world.

#J-18808-Ljbffr