Customer Care Specialist Bomporto

Customer Care Specialist
Bomporto
Emilia Romagna, Bomporto

Your next Adventure: HAVI is a distinguished global private company that stands as a leader in innovating, optimizing, and managing the end-to-end supply chains of renowned leading brands in the Quick Service Restaurants business.

Our commitment to excellence is reflected in our three distinctive business units: HAVI Supply Chain the heart of our operation; Stanley, an iconic brand globally recognized for its indestructible water bottles and The Marketing Store, specializes in crafting value-added, innovative, sustainable packaging solutions.

Here at HAVI Italia we manage the end to the end Supply Chain process of our clients: we hold full ownership of the goods and we are in charge of sourcing procurement, storage, logistics and transport, invoicing and post sales customer care and we strive every day to build an environment where our people thrive in sync with the needs of our clients.

People are the driving force behind our success, and we recognize the importance of developing, and retaining top talents.

We foster a culture of continuous learning and growth, ensuring that our team is equipped with the skills needed to thrive in an ever-evolving industry.

In terms of sustainability, we go beyond rhetoric, actively addressing concrete initiatives to make a positive impact on the planet.

At HAVI, we take immense pride in our role as stewards of end-to-end supply chain excellence.

Our commitment to innovation and sustainability not only enhances our branding but also underscores our dedication to delivering unparalleled service to our clients and making a positive impact on the world.

HAVI and its people are growing organically and steadily and that is exactly why we are looking for a proactive and motivated Customer Care Specialist to join our Customer Care Team.

Your next Role: You will be part of the Customer Care Team collaborating with each other to solve issues, find solutions, support our clients and build a strong customer satisfaction.

Your primary accountabilities will be: Efficient order management Providing support in delivery processes Managing and following up on service claims, ensuring timely and effective resolutions Overseeing value-added services Maintaining a seamless flow of inbound and outbound communication with customers to ensure their needs are met and exceeded What you'll need: In order to be successful in this role you'll need: Bachelor's degree in Economics and a strong passion for Customer Service 1-2 years in a similar role in moderately structured companies Active listening skills and a customer focus approach Excellent knowledge of CRM and SAP systems and Microsoft Office Suite Good level of English and French Proactive & "can-do" attitude and Problem Solving skills Outstanding Interpersonal Relationship Skills Motivation and passion for the role Strongly developed Teamwork and Empathy We look forward to your application and to have you onboard as our next Customer Care Specialist!

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