Customer Care Specialist Milano

Customer Care Specialist
Milano
Lombardia, Milano

Company Description

Whatwapp is the leading mobile gaming company in Italy, born in 2013 out of the minds of two university students, today we count millions of active users every month and growing. We are a group of young and passionate people: we love games, we love coding, and we love design.

We also love beer, but that's another story!

We believe that fun should have no limits or age, that's why our mission is to bring traditional fun on mobile devices and reach everyone who loves evergreen games.

**Job Description**:

- Using our internal chat, assist and support users' requests by providing technical support

- Be the first contact point between external users and the product team (designers and developers)

- Collecting users' feedback to understand how to improve our customer relationship management

- Analyzing rating competitor games to improve our social presence on the IOS&Android store

- Improving and creating standard processes to guarantee high-level assistance

**Qualifications**:

- At least 6-month experience in a similar role

- Problem solving skills

- Be native of the language in which the game is based (Italian)

- English level: at least B1

- Good communication and writing skills

- Knowing the traditions and rituals of your country

- Good organizational skills

- Autonomy capacity

- Good Computer skills

- Plus: Community management skills

Additional Information

**Amazing power-ups to make everything more fun**:

- Smart Working policy.

- A young, dynamic and friendly work environment in which you will have the opportunity to grow personally and professionally, thanks to our amazing team.

- Amazing HQ office in the center of Milan (M2 - Stazione Garibaldi).

- English courses provided by a native teacher (related to your English level)

- Monthly Product/Design/Marketing/Tech panels to be aligned with all departments' results.

- Amazing workstation with the latest MacBook Pro and a Display Screen (Whatever makes you work better is welcome!

)

- Ticket restaurant when working from the office.

- Free Water & Coffee; once a month pizza lunch.

- Flexible work hours.

- Internal Team Building events.

- Relax Area with Sofà, Fooseball Table, and Board Games.