Customer Care Specialist - Dedicated To Segrate

Customer Care Specialist - Dedicated To
Segrate
Lombardia, Segrate

As Customer Care Specialist (M/F/d) you handle service/maintenance contracts and requests for repair and intervention from customers with technicians and external partners. You provide administrative and commercial support to the sales force and are a real interface between the customer, the technical sales engineers, the service team, the internal and external departments.

As such, your action has a direct impact on the results of the division, on the quality of the follow-up of our customers and on their satisfaction.

Tasks

- You inform / guide customers according to their request (request for intervention, contract follow-up, repair request, follow-up of files in progress, technical information, etc.

).

- You ensure after-sales service follow-up in microscopy and industry

- You carry out the commercial study of the customer's request such as:

-- Monitoring of his contract,

-- Establishment of maintenance or repair quotes,

-- Collaboration with the repair center located in the Czech Republic

-- Follow-up of quotes and interventions

-- Communication and monitoring of costs and deadlines. . .

- You build commercial offers and ensure follow-up in relation with the Commercial Delegate and external service providers who work with customers

- You process the interventions and validate the invoices of the stakeholders according to the quotes established

- You handle complaints and disputes

**Requirements**:

- You bring experience in sales administration management of at least 3 years in an after-sales service, management of maintenance/ contracts / management of spare parts and intervention company

- Education level: Bac +2/+3

- Good written and oral expression skills

- Customer and solution oriented mindset

- Ability to analyze situations and take quick action

- Knowledge of ERP and CRM software

- Good level of oral and written English required given the international context of the position

- Certificate protected categories - law 68/99

**Benefits**:

- Regular training courses

- A motivated team and an interesting customer structure

- Payments towards an employee savings plan

- Evident is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

- We are an Equal Employment Opportunity (EEO) employer and welcome all qualified applicants.

You will receive fair and impartial consideration without regard to sex, race, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.

We recognise that not all disabilities are visible and will make reasonable adjustments to cater for diverse applicants in the selection and assessment process.

About Evident

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Committed to developing new technologies and delivering world-class customer service, our responsibility goes beyond manufacturing products—we are pioneers.