Customer Care Specialist (M/F/D) Segrate

Customer Care Specialist (M/F/D)
Segrate
Lombardia, Segrate

As Customer Care Specialist (M/F/d) you handle service/maintenance contracts and requests for repair and intervention from customers with technicians and external partners.

You provide administrative and commercial support to the sales force and are a real interface between the customer, the technical sales engineers, the service team, the internal and external departments.

As such, your action has a direct impact on the results of the division, on the quality of the follow-up of our customers and on their satisfaction.

**Tasks

- You inform / guide customers according to their request (request for intervention, contract follow-up, repair request, follow-up of files in progress, technical information, etc.

).

- You ensure after-sales service follow-up in microscopy and industry

- You carry out the commercial study of the customer's request such as:

- Monitoring of his contract,

- Establishment of maintenance or repair quotes,

- Collaboration with the repair center located in the Czech Republic

- Follow-up of quotes and interventions

- Communication and monitoring of costs and deadlines

- You build commercial offers and ensure follow-up in relation with the Commercial Delegate and external service providers who work with customers

- You process the interventions and validate the invoices of the stakeholders according to the quotes established

- You handle complaints and disputes

**Requirements**:

- You bring experience in sales administration management of at least 3 years in an after-sales service, management of maintenance/ contracts / management of spare parts and intervention company

- Education level: Bac +2/+3

- Good written and oral expression skills

- Customer and solution oriented mindset

- Ability to analyze situations and take quick action

- Knowledge of ERP and CRM software

- Good level of oral and written English required given the international context of the position

**Evident as employer**:

We make all reasonable accommodations for persons with disabilities or who otherwise need support to thrive in the workplace.

We are committed to continuously improving workplace accessibility.

**Job Types**: Full-time, Part-time

Part-time hours: 25 per week

**Language**:

- ENGLISH (preferred)

Work Location: Hybrid remote in 20054 Segrate, MI