Customer Care Specialist (Milan) Milano

Customer Care Specialist (Milan)
Milano
Lombardia, Milano

We are #hiring!

Bitpanda Pro is looking for a **Customer Care Specialist **in Milan to join our growing team.

This will be assisting with the set-up of our customer care function and customer care enablement technology.

**What you'll do

- Handle customer support enquiries for Bitpanda Pro exchange which may include issues or enquiries surrounding logins, trades, deposits or withdrawals of crypto

- Work collaboratively with other stakeholders to resolve customer care enquiries and escalate issues where necessary

- Support the set-up set-up of customer care tech enablement with eg: Zendesk

- Create and map support workflows to coordinate and standardise customer care responses for user issues and queries

**Who are you

- Relevant experience in customer care and advisory, responding to tickets

- Excellent verbal and written communication skills - in both English and German

- A self-starter who thrives in managing complex projects and has a genuine passion for finding solutions for customers to achieve their goals

**Nice to haves

- Experience working in a fast-paced startup environment

- Passion for investing and cryptocurrencies

- Additional language experience we value: Italian, French, Spanish, Dutch

**Benefits

- We are flexible and support a hybrid working environment, expecting at least 3 days in the office a week

- A competitive salary and attractive equity plan

- Occasional company-wide and team events - both in-person and virtually!

- Exclusive premiums when trading on Bitpanda Pro

- Global team across London, Amsterdam, Milan, Vienna with opportunities for travel

- Sustainable merch to keep you swagged out and living the brand