Customer Care Specialist (Native Swedish Speaker) Firenze

Customer Care Specialist (Native Swedish Speaker)
Firenze
Toscana, Firenze

CUSTOMER CARE SPECIALIST (Native Swedish Speaker with English language required)

**Key responsibilities**:

- Provide quotes, assistance during orders, and cope with customer complaints.

- Resolve customer problems, including shipping issues, and provide suggestions or recommendations about products.

- Manage any warehouse and logistics-related issues.

- Work proactively to ensure the supply chain doesn't cause delays in delivery to the customer.

**What you'll need to succeed**:

- Native Swedish speaker with a high level of fluency in English. A good command of the Italian language is a plus.

- High School Diploma or equivalent. Having 1-2 years of experience in a Customer Service environment is a plus but not a strict requirement.

- Experience in empathically engaging customers and anticipating their needs, both domestically and internationally.

- Good problem-solving and analytical skills.

- Strong attention to detail and proactive attitude.

- Self-motivated, self-confident, reliable, and capable of planning and following up on outstanding issues.

**About you**:

- You're empathetic and have strong interpersonal skills.

- You're able to adapt to changing priorities and deadlines in a dynamic, fast-paced environment.

- You have a positive mindset and attitude.

- You're a team player.

The job requires the ability to commute to our headquarters located in Florence city center (10 min. walking distance from Santa Maria Novella train station).

**What we offer**:

Contratto di lavoro: Tempo pieno

Disponibilità:

- Dal lunedì al venerdì

Lingua:

- Svedese (Obbligatorio)

- Inglese (Obbligatorio)