Customer Care Support Internship CERNUSCO SUL NAVIGLIO

Customer Care Support Internship
Cernusco sul Naviglio
Lombardia, CERNUSCO SUL NAVIGLIO

Company Description

The **Bosch Group**is a leading global supplier of technology and services. It employs roughly 410, 000 associates worldwide. The company generated sales of 78. 5 billion euros in 2018. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, crossdomain solutions from a single source. The Bosch Group's strategic objective is to create solutions for a connected life.

The special ownership structure of Robert Bosch GmbH guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant upfront investments in the safeguarding of its future.

Welcome to a place where your ideas lead to something big. Welcome to Bosch.

As a global partner, **Bosch Rexroth** supports mechanical and plant engineering challenges around the world with its cutting-edge technology and unique industry knowledge. More than 32, 300 employees worldwide work on safe, efficient, intelligent and powerful solutions. For example, they help in the economical production of small batch sizes, or save energy while simultaneously raising productivity. With our cross-technology portfolio, digital services and comprehensive service, we are your partner for machines and plants.

Today you can be part of this world. We are looking for great talents and the next one could be YOU.

Apply!

WE MOVE. YOU WIN.

**Job Description** Stage** (curricolare o extra-curricolare) all'interno nostro del nostro team **Sales Customer Care** - Divisione Mobile Application.

Durante questa esperienza assisterai i colleghi del team in vari compiti, durante tutto il processo di vendita, dalle fasi iniziali al supporto post-vendita.

Avrai la possibilità di stare a stretto contatto sia con i team interni che con i clienti, acquisendo esperienza pratica in un ambiente collaborativo.

**Cosa farai in concreto**:

- ** Supporto pre-vendita**: aiutare il team del Customer Care e i venditori durante le prime fasi di vendita.

- ** Supporto prezzi**: aiutare nella preparazione delle offerte ai clienti

- ** Supporto post-vendita**: affiancherai i colleghi senior nel post-vendita, nel rispondere alle richieste e ai problemi post-vendita

- ** Comunicazione con i clienti**: aiuterai a mantenere i clienti informati e in buoni rapporti rispondendo alle loro esigenze.

- ** Comunicazione con il Plant**: aiuterai a comunicare con il team di produzione per assicurarsi che i prodotti vengano consegnati in tempo.

- ** Dati e reportistica**: utilizzerai Excel e SAP per analizzare i dati e aiutare a creare report che migliorino i processi di assistenza clienti.

**Qualifications** La persona che stiamo cercando**:

- Interesse per l'analisi dei dati e competenza in Excel. Conoscenza di SAP, anche base.

- Buone capacità comunicative e capacità di costruire relazioni con clienti e colleghi

- Attualmente studente o neolaureato/a in Ingegneria Gestionale, Economia o un campo correlato

- Competenze linguistiche: inglese e italiano, ad un ottimo livello scritto e parlato

**Additional Information

Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability or any other protected class