Customer Care Team Leader - Italy Milano

Customer Care Team Leader - Italy
Milano
Lombardia, Milano

Let us describe the challenge we offer

The people at Polestar believe in our sustainable mission to the planet, but we also care about building sustainable relationships with our customers.

The Global Customer Care team is in an exciting phase of developing a new in-house function - our very own Customer Care Center!

This function will work both directly with customers, as well as with third parties representing Polestar, to ensure that customers can get the help and information they need through the channel that best suits them.

The role as a service minded Team Leader will be working in this new in-house function from the very beginning.

This opportunity offers a team leading role to an ambitious team consisting of Customer Care Advisors.

We love spending time together and learning from each other - we therefore invite you to work from our new office located in Milan, Italy.

Together with your new colleagues, you will inaugurate this new office and set the bar for success within the service delivery towards our customers.

**What you'll do

In this new role, you will lead, manage and develop your team to deliver brilliant performance and a first-class personal experience for our current and future customers across the buying and ownership journey.

As a team leader, you will be responsible for your team's productivity and performance targets making sure that the service levels are achieved.

On a daily basis, you will develop, coach and support the Customer Care Advisors, and also allocate, plan, and map tasks.

You will support a culture of openness, transparency, high motivation in the business.

Additionally, you will:

- Have close collaboration with support functions in HQ/Markets

- Have management related tasks such as daily briefings, team meetings, quality monitoring and conduct performance reviews

During the first weeks of your employment, you will have an induction period where you will learn about your role, your team and the _Polestar way_.

After completed this, you will be a part of a training and development programme, which is an ongoing opportunity to learn and grow in skills - we believe in a culture of coaching and development for all people joining.

**Who you are

To be a great fit for this role, we are looking for you with exceptional customer service and leadership skills.

You are immaculate in listening and have an enthusiastic and flexible approach with the ability to coach a team.

Your passion for EV and our planet surges through your communication into an energetic and inspirational attitude.

Further on, we are searching for you who have:

- Completed studies on a high school-level or higher

- Minimum two years' experience in a leadership or coaching role within Customer Service or Sales

- Experience of Contact Centre Systems (MI, CRM, WFM, Quality Assurance or Complaints Management)

- Excellent oral and written communication in Italian and English

- It is desirable that you have knowledge and/or work experience from the tech/automotive industry

In addition to this, you are resilient, motivated with attention to detail and the promise to deliver qualitative results that comply with regulations.

For you, negotiation and planning of organisation comes naturally, and you look forward to working in rotational shifts during all days of the week.

**_Is this you?

_**If you are interested in joining the Polestar family as Customer Care, please submit your CV (no need for cover letter) **straight away**.

Are you ready for the journey?