Customer Care X Ecommerce Bardi

Customer Care X Ecommerce
Bardi
Emilia Romagna, Bardi

Presentazione dell'azienda

Oséree is a swimwear Brand born in 2015 based in Milan and stocked in more that 100 luxury boutiques around the world.

The brand has recently launched their online store and has experienced a noticeable growth in the past year.

Celebrating Italian quality and tradition with a modern approach.

Visit (url removed)

Descrizione del posto (Mansioni)

- Assisting customers in fit requests or others.

- Manage complaints based on our policy in order to keep a high returning customer rate.

- Process orders & shipping labels.

- Direct contact with our couriers

- Keeping track of orders & older database

- Manage inventory & organize stock.

- Assistenza pre-vendita e post-vendita ai clienti per tutte le richiesteriguardanti gli ordini, policies, refunds & resi.

- evasione ordini e gestione consegne parziali / cambi / refunds;

- analisi delle problematiche principali customercare (fitting, feedbacks, best sellers)

- reportistica per flusso resi

- coordinamento con magazzino logistico, corriere e produzione.

Profilo

- Multitasking attitude in a dynamic context.

- Excellent communication skills.

- Problem-solving skills.

- Knowledge of Microsoft & Gmail.

- Teamworking

- Necessari ottima dialettica, capacità commerciali e di comunicazione, problem solving, organizzazione e precisione.

Consigli

A good level of English is required.

Knowledge of other languages is appreciated.

Knowledge of Shopify is appreciated.