Customer Engineer, Applied Ai (Italian, German) Lazio

Customer Engineer, Applied Ai (Italian, German)
Roma
Lazio, Lazio

Customer Engineer, Applied AI (Italian, German)Location: Munich, Germany; Rome, Metropolitan City of Rome Capital, Italy; Milan, Metropolitan City of Milan, Italy

Advanced QualificationsExperience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. Minimum RequirementsBachelor's degree or equivalent practical experience10 years of experience with cloud native architecture in a customer-facing or support role, building conversational applications and contact centre applications. Experience building integrations using one or more of the following languages: Python, Node. js, Go or Java. Ability to travel up to 50% of the time as needed. Ability to communicate in Italian or German fluently in this client-facing role. Preferred QualificationsExperience with contact center technologies and platforms or Cloud Contact Center solutions. Experience with modern cloud architectures and technologies. Experience in responding to Request for Information (RFI)/Request for Proposal (RFP). Passion for building reusable assets like demos and high-level architecture as part of training and enablement programs. About the JobThe Customer Engagement Suite with Google Applied AI delights customers with an end-to-end application that combines our most advanced conversational AI, with multimodal and omnichannel functionality to deliver exceptional customer experiences at every touchpoint.

In this role, you will be responsible for the growth of the adoption of Customer Engagement in EMEA by virtue of your experience in building conversational applications.

You will form part of a central and specialised technical team that engages directly with customers and partners with the focus to accelerate the usage of Conversational AI solutions on top of Google Cloud Platform.

You will work with cross-functional peers to support selected enterprise customers in the adoption journey and grow the ecosystem of partners by running technical workshops and training.

You will run demonstrations and small proofs-of-concept with customers.

You provide feedback to Global Product Leads and Product Management.

Google Cloud accelerates every organization's ability to digitally transform its business and industry.

We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably.

Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

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