Customer Experience And Front Office Representative Imperia

Customer Experience And Front Office Representative
Imperia
Liguria, Imperia

Role Purpose The role requires ensuring a flawless and effortless customer experience for current and potential customers of the marina.

Key Accountabilities & Decision Ownership Be the primary point of contact for current and potential customers to address and resolve issues in an effortless way.

Ensure a delightful, seamless arrival and departure for our guests.

Provide information regarding the marina and the different offerings.

Handle all customer compliments, comments, observations, and challenges in a timely manner to effectively achieve full guest satisfaction.

Act as an intermediary between sailors and customers prior to their arrival at the marina.

Proceed with the check-in of the boats and ensure all boat documents are aligned with internal processes and legislation.

Handle all check-in and details of customers in the relevant Customer Relationship system.

Process customer transactions and may take payments following established policies and procedures.

Maintain customer data in the system.

Reply to customer queries and send price quotations in line with relevant policies.

Process phone, email, and internet guest reservations.

Troubleshoot and resolve issues in a timely and professional manner.

Core Competencies, Knowledge, and Experience Customer service attitude.

Organizational and planning skills.

Ability to prioritize tasks effectively.

Attention to detail and problem-solving skills.

Excellent communication (written and verbal) and presentation skills.

Negotiation skills.

High resilience.

Strong interpersonal skills; a proven team player with a "can do" attitude.

A creative mind with an ability to suggest improvements.

Must Have Professional / Technical Qualifications High proficiency in MS Office (MS Excel and MS PowerPoint, in particular).

Fluency in English – verbal and written.

A second language will be highly appreciated.

Professional degree/additional qualification as an administrative assistant.

University degree will be considered a plus.

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