Customer Experience Coordinator Livorno

Customer Experience Coordinator
Livorno
Toscana, Livorno

The Customer Experience supervisor is responsible for the smooth operation of front office / area.

The role oversees all aspects of the front office operations (including contract renewal and sales), with a primary focus on premium guest satisfaction, operational efficiency, financial management, and compliance and ensure that the front office team adhere to customer excellence standards. Ensure a flawless and effortless customer experience to current and potential customers. Be the primary point of contact for current and potential customers to address and resolve issues in an effortless way. Ensure a delightful, seamless arrival and departure for our guestsProvides information regarding the marina and the different offerings Handles all customers' compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction. Proceeds with the check in of the boats and ensures all boat documents are aligned with internal processes and legislationHandles all check in and details of customers in the relevant Customer Relationship systemProcesses customer transactions and may take payments following established policies and procedureMaintains customer data in the systemRelevant SkillsCustomer Service attitudeOrganisational and planning skillsAbility to prioritise tasks effectivelyAttention to detail and problem-solving skillsExcellent communication (written and verbal) and presentation skillsNegotiation skills High resilienceStrong interpersonal skills, a proven team player with a "can do" attitudeA creative mind with an ability to suggest improvements