Customer Experience Director Milano

Customer Experience Director
Milano
Lombardia, Milano

Contract type**: permanent

Workplace: Milano

Our client is a fast-growing Mad-Tech SaaS company based in Italy with operations across Europe, Latin America, and the UK.

We are looking for a **CUSTOMER EXPERIENCE DIRECTOR **that will work closely with the Marketing, Customer Success and Product Teams to build from scratch the whole Customer Experience division.

Daily responsibilities include:

- Managing and growing the current support team, a group of experienced customer support experts

- Pursuing a proactive approach towards the customers' needs and wants

- Triaging questions from the support team on a daily basis

- Pursuing a standard of excellence for the CX team through customers' feebacks to identify areas of strength and improvement

- Cooperating with the marketing team to build the best customer experience

- Cooperating with the customer success team on creative retention efforts to increase customers' loyalty

- Monitoring and synthesizing product feedback through support feedback and return/exchange data

- Communicating findings to the product team in order to improve product development and sales strategy

- Escalating issues gleaned through customers' feedback to the web development team

**Qualifications**:

- Bachelor's degree

- Relevant experience in Customer Support

- At least 5 years of experience in a similar role

- Excellent proficiency in English and Italian language

You are goal-oriented, competitive with intellectually curious attitude.

You are proactive, flexible, passionate, and able to work in team.

If you want to work in a company that puts people first, that value differences and promote excellence this might be the right opportunity.

**Place of work: Milano