Customer Experience Intern (F/M/X) Milano

Customer Experience Intern (F/M/X)
Milano
Lombardia, Milano

DOVEVIVO BY JOIVY

Part of the Joivy Group, DoveVivo is the largest coliving company in Europe in terms of rooms and revenue.

Founded in 2007, it manages a portfolio of 11, 000 units that are rented out as individual rooms or entire accommodations to thousands of professionals, students, and young couples.

**Our group

Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy.

Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:

- DoveVivo: European platform for residential property management

- ALTIDO: European platform specialized in short-term rentals

- Chez-Nestor: pioneering coliving company in France

- DoveVivo Campus: the leading company in student housing in Italy

- Rinnow!

: a specialist in Home Renovation and turnkey furniture sales

- Open Hub: coworking space and community hub in the heart of Milan

**ROLE & TEAM

We are currently looking for a Customer Experience Intern who will support the Customer Care team in handling requests and carry out data analysis to improve customer service.

**Here below are some examples of your core activities**:

- Creating customer satisfaction surveys;

- Analysis of customer reviews, complaints and survey feedback to identify opportunities for improvement;

- Creation of reports/presentations that identify trends in customer complaints and measure satisfaction levels over time;

- KPI monitoring (NPS/CSAT).

**What you'll need to be successful in this role if you have

- Background of customer experience studies, customer management;

- Excellent knowledge of Italian and English;

- Good knowledge of Excel and PowerPoint and willingness to learn systems;

- Analytical and data processing skills.

**In Joivy we are**:

- Communicative and social - we're a friendly bunch and great communication is the key to be successful in the role;

- Dedicated to continual improvement - we're eager to pick up new skills and willing to try new things, therefore we need you to be on the same page;

- Collaborative and helpful - we go much further when we help each other improve whenever and however we can;

- Problem-solver by nature - we have loads of interesting challenges in our Joivy Space which require some creative thinking;

- Proactive at heart - we work in a fast-paced environment, and we need to be self-initiated and future-oriented to eventually adapt to an ever-changing scenario.

**What you'll find in DoveVivo by Joivy

- Paid Internship (curricular or extra-curricular)

- Business phone and laptop

- Ticket Restaurant

- Hybrid working (3 days in the office; 2 days at home)

- Dynamic, young and international work environment

- Strong professional growth

- People!

You will work with great people and personalities who will support and inspire you throughout your journey

- Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging.

Therefore, the entire selection process will be conducted in compliance with these criteria_

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