Customer Experience Specialist Torino

Customer Experience Specialist
Torino
Piemonte, Torino

Torino, Italia

Engineering

Italdesign is looking for a dynamic person, who would be Specialist in management and development of **customer studies** and **research** in the **Human Centered Design Approach** (ISO 9241-210) in the process that is aimed to define the desired **User Experience** with also knowledge of **ergonomics** criteria in **transportation **fields.

**Responsibilities

- Definition ad development of Customer experience activities;

- Knowledge and autonomous management of different project methodologies:

- Clinics* development: Screener preparation, Method guide preparation, Material for studies conduction, Data analysis, Report preparation;

- Research activities;

- Benchmarking.

- _

- _Clinics can be required are the following:_

- _Surveys and Interviews (remote or on-site);_

- _Usage Context Analysis (remote or on-site);_

- _Focus group (remote or on-site);_

- _Ideation workshop (remote or on-site);_

- _Prototype testing (digital and/or physical);_

- _ Depending on the method, the following additional specific requirements may apply:_

- _Expert workshop (remote or on-site)_

- _Analysis of existing internal content;_

- _Analysis of existing external content;_

- _Competitors analysis. _

- Track and solve issues through various phases and travel to customer sites to agreed Project content.

**REQUIREMENTS**:

**Key requirements

- At least 2 years of work experience in the UX research;

- Experience in ergonomics definition and validation in transportation fields;

- Experience on concept phase process and milestones;

- High level experience in management survey Data;

- High level skills in Excel Data management;

- High level skills in analytics tools;

- Ability to prepare presentations with Microsoft Power Point;

- Knowledge of Office Suite;

**Preferential requirements

- Problem solving and decision making;

- Experience in managing high level of interfunctional development and reporting to senior management;

- Ability to work in team and Public Speaking;

- Technical presentation and goal-oriented;

- Development of the customer-centric perspective according to ISO 9241-210;

- SPSS experience;

- Certification CPUE-FL issued by the institution GASQ, or certification CPUX-F issued by the institution UXQB (UXQCC can be the general name of both certifications for Usability Engineering and User Experience).

OTHER INFORMATIONS

**Education**: Master's degree in Psychology or Sociology / Data science and UX fields.

**Language skills**: Fluent knowledge of written and spoken Italian and English are required.

(English professional level - at least B2). Knowledge of German would be appreciated.

**Workplace**: Moncalieri (TO) and availability to travel.

**Benefit**: continuous training (technical, soft and languages skills), company canteen, health insurance, car leasing program, smart working, flexible benefits, good work-life balance

- Italdesign is committed to create an inclusive, diverse and safe workplace, and we are proud to be an equal opportunity employer (L. 903/77). _