Customer Experince Manager Livorno

Customer Experince Manager
Livorno
Toscana, Livorno

The Customer Experience Supervisor is responsible for the smooth operation of the front office area. The role oversees all aspects of the front office operations (including contract renewal and sales), with a primary focus on premium guest satisfaction, operational efficiency, financial management, and compliance, ensuring that the front office team adheres to customer excellence standards. Ensure a flawless and effortless customer experience for current and potential customers. Key Responsibilities: Be the primary point of contact for current and potential customers to address and resolve issues in an effortless way. Ensure a delightful, seamless arrival and departure for our guests. Provide information regarding the marina and the different offerings. Handle all customers' compliments, comments, observations, and challenges in a timely manner to effectively achieve full guest satisfaction. Proceed with the check-in of the boats and ensure all boat documents are aligned with internal processes and legislation. Handle all check-in and details of customers in the relevant Customer Relationship system. Process customer transactions and may take payments following established policies and procedures. Maintain customer data in the system. Required Skills: Customer service attitude. Organizational and planning skills. Ability to prioritize tasks effectively. Attention to detail and problem-solving skills. Excellent communication (written and verbal) and presentation skills. Negotiation skills and high resilience. Strong interpersonal skills, a proven team player with a "can do" attitude. A creative mind with an ability to suggest improvements. J-18808-Ljbffr