Customer Helper - Station Supervisor - Naples Airports Casalnuovo di Napoli

Customer Helper - Station Supervisor - Naples Airports
Casalnuovo di Napoli
Campania, Casalnuovo di Napoli

Customer Helper - Station Supervisor - Naples Airports

At

Jet2.com

and

Jet2holidays

, we are all

Customer Helpers

responsible for creating memories and ensuring our customers

Have a Lovely Holiday.

We have an exciting opportunity for a

Station Supervisor

to join our

Ground Operations Team

in our

Naples Airports

on a full-time, seasonal contract basis for

Summer 2025!

Reporting to the

Area Manager , the

Station Supervisor

will play a key role in the safe and punctual ground handling operation at the Airport, ensuring that all

Jet2.com

&

Jet2holidays

customers consistently receive first-class levels of

Customer Service.

Key Responsibilities Will Include: Ensuring excellent levels of service to our customers Strong relationship management and close liaison with Jet2.com's third-party service providers, both within the airport and externally Effective supervision of both the landside and airside operations Completion of daily operational reports and timely submission to head office Ensuring Jet2.com's policies and procedures are implemented and adhered to Managing attendance and leave for the Jet2.com team Monitoring of station key performance indicators and making recommendations for improvements at the station Working effectively with our ground handling partners, airport stakeholders and our Jet2.com and Jet2holidays colleagues, to drive a 'One Team' ethos at all times There may be the requirement to travel to support our other Airports during busy times This is a hands-on role, interacting with our

customers

and working as an

ambassador

for our

brand values.

As we are always on hand to help our customers, this position involves working on a

rostered shift basis

and requires

flexibility

to support our flight programme.

The successful candidate will have a genuine

passion

for delivering outstanding

customer service

in a fast-paced environment.

Extensive experience within the

aviation

industry is essential, in either a

check-in or a ramp handling

capacity, and you will ideally have experience of

leading, motivating,

and

coaching

others.

As you will be working with our UK customer base, fluency in both

English

and

Italian

is required.

In return, we offer a competitive salary as well as

fully paid training

and

opportunities for progression , along with one-to-ones and coaching.

We provide a

free uniform allowance

and issue rosters in advance.

Join our Ground Operations Team in

Naples

and help make a real difference to our customers' holiday!

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