Customer Implementation Specialist, Medical Devices Rome Venezia

Customer Implementation Specialist, Medical Devices Rome
Venezia
Veneto, Venezia

Social network you want to login/join with:Customer Implementation Specialist, Medical Devices RomeClient:-Location:-Job Category:-EU work permit required:YesJob Reference:698910810da3Job Views:10Posted:22. 01. 2025Expiry Date:08. 03. 2025Job Description:Job DescriptionThe Customer Implementation Specialist is responsible for every aspect of the delivery of medical equipment and related services to customers. Tasks include:Customer site inspection and designParticipation in contract negotiations and site preparationDelivery and installation coordination with the customer and third partiesMarketing collaboration, customer training, and final commissioning and acceptanceThis position will require frequent travel in Europe and possibly in Asia in the future. Required Qualifications:Bachelor's degree or combination of education and experience2-3 years in a similar role, handling complex/multiple projects simultaneously in the medical device industryExperience in dealing with executive-level management and clinicians within a diverse customer organizationProactive and customer-focused approach to problem-solvingIndependent and able to handle multiple projects in parallelProficient in English and at least one additional European LanguageWilling to travel up to 70% of the timeResponsibilities:Attend presale meetings with Sales and support the sales relationship with customers as requiredIn collaboration with a Sales Leader and with the support of the Service department, engage in customer requirements definition prior to contract negotiations during the Sales CycleDevelop detailed implementation plans based on clearly defined customer requirements with the support of the Service departmentUnderstand the product and service offering specific to the assigned customer prior to final contract negotiationCommunicate and coordinate with all affected functions in the company to ensure awareness of all customer requirements and obligations for assigned customer programsEffectively communicate at multiple levels up to the C-Level within the customer organizationOnce order is received, take control and ensure timely delivery of products and services in accordance with customer requirements and signed purchase agreement, all the way to completion of trainingPerform regular site visits and monitor progress of site preparation to ensure that all tasks are being completed on schedule and to customer's high satisfactionConduct regular internal and external reviews to ensure adherence to committed schedules and initiate suitable corrective action plans when critical path milestones are at riskHandle and respond to customer questions, complaints, and problems to maintain high levels of customer satisfaction throughout the projectConduct formal and/or informal reviews of customer satisfaction throughout the Project Implementation process and develop initiatives to assure the highest possible level of customer satisfaction, quality, and risk managementBecome the favored and trusted point of contact for customers from order to completion of trainingMaintain accurate and appropriate data in the appropriate data systems for project and customer managementExhibit leadership practices consistent with company values and traitsAdditional tasks and objectives may be added based on the company's plans #J-18808-Ljbffr