Customer Insights Internship (Curricular) - January Milano

Customer Insights Internship (Curricular) - January
Milano
Lombardia, Milano

Position**:

During this 6-month internship you will support the Customer Intelligence team in analyzing and monitoring all customer data to provide meaningful client insights to drive business strategies and CRM actions.

**Job responsibilities**:

You will learn to understand the customer behavior, providing key insights to all company stakeholders (Regions, C-Levels, etc. ) and will support all the activities focusing on creating customer loyalty and improving the business performances.

You will collaborate with CRM Regional teams as well as Merchandising, Retail and other HQ stakeholders to develop recurrent and ad hoc client analysis spreading client knowledge and client-centric approach.

Particularly, you will be involved in the following activities:

- Cascading CRM strategies and priorities from HQ to local

- Interacting and following-up with CRM Regional teams on CRM performance, client data and monitoring, building a strong cooperation between HQ/Regions

- Executing recurrent as well as ad hoc analysis and reports monitoring regional and WW CRM performance, providing HQ/regional stakeholders with actionable insights to drive actionsTranslate analysis to key messages and represent findings into an effective visual presentation**Profile**:

- Master's Degree in Economics, Marketing or Data analysis field (Statistics, Mathematics, etc. ), possibly with a business background (ex. BS in Business Management);

- Strong analytical mindset, ability to perform analysis, proactivity in data interpretation;

- Fluent English (both spoken and written);

- Problem solving attitude, strong communication skills and attention to details;

- Proficiency in the use of Power BI, Excel, Power Point

**Additional information**:

Internship Benefits:

- Monthly Gross Compensation: 800€

Ticket Restaurant

**_LORO PIANA _

**MAISON***:

- Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C. , the current company. Pietro's nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere têxtiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world's foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company's collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.