Customer Interaction Specialist - French Native Lazio

Customer Interaction Specialist - French Native
Roma
Lazio, Lazio

Who we are

Combining smart company cards with a comprehensive platform, Soldo makes it easy to manage business spending.

We're proud to be one of Europe's fastest-growing fintech companies and supported by the world's leading investors, who also back Facebook, Spotify, Monzo, Slack, Citymapper, and Deliveroo.

Today, we have 30, 000+ customers across Europe, offices in London, Milan, Rome, and Dublin, and a team of over 250 people from more than 30 nations.

Diversity is one of the reasons we thrive.

We're helping businesses shift the focus away from financial admin, so people can dedicate themselves to building a better business.

Our automated platform for spending and expenses gets the drudgery out of the way, so everyone - leaders, finance teams, and all employees - can finally hit their stride.

After closing more than $180m in our Series C funding round, we're investing in our people and our product to achieve our mission, and we hope you'll help us make a difference.

Consistently strong growth has created a requirement for a full-time Customer Interaction Representative - **a French native speaker, **to join our team in the Rome office.

**The role

We are looking for a hardworking, enthusiastic Customer Interactions Representative to focus on providing exceptional, friendly, and professional service to Soldo's French corporate customers.

**Main responsibilities**:

- Accurately resolve customer queries and manage an escalation process to maintain customer satisfaction.

- Can work well under pressure.

- Call existing customers to gather feedback to be shared with the rest of the business.

- Initiate appropriate actions to deal with issues likely to impact service delivery, such as system failures or temporary interruptions.

- Understand and comply with the key objectives of the company

- Deliver service / quality standards to agreed levels

- Carry out any other duties requested by the line manager in relation to the role.

**About you**:

- **French language as a native speaker and fluency in English is mandatory**:

- Ability to build and maintain good working relationships.

- Committed to improving levels of Customer Care.

- Analytical approach to problem-solving and a flexible approach to work, with the ability to multitask.

- Knowledge of MS Outlook, Word and Excel.

- Previous experience with Help desk software products is desirable.

- Professional telephone manner, with good listening skills.

Office location: Rome + smart working policy

**Our benefits

From day one you'll receive your personalised company Soldo card and the opportunity to treat yourself to a welcome lunch.

You will also get lunch vouchers for each working day.

We want you to be empowered to take control of your development, so make the most of your annual development budget, which gives you €500 to spend on building your skills.

We trust you to do your job, so have a flexible approach to where you work.

We also have well-being programs that support you in making the most of working from home.

You can also work from our fresh new office!

Health has become more important than ever before, so from day one, you can make the most of our comprehensive private health insurance for all employees, as well as our Employee Assistance Programme.

In addition to the holiday entitlement, you will be able to treat yourself on your birthday to an extra birthday day off.

- Some important stuff