Customer Life-Cycle Management Advisor Lazio

Customer Life-Cycle Management Advisor
Roma
Lazio, Lazio

We are always open to meet bright Graduates like you to join our Operational Marketing and Customer Engagement Departments. As a Trainee, you will join MSX Talents Acquisition Program and get in the world of consultancy services for the automotive industry!

How will your job look likeThe aim of the team is to support our automotive clients and build final customer loyalty. You will be in direct contact with a portfolio of partner dealers, by sharing their database. Your main tasks will be:

Getting in touch by phone with final customers to manage ordinary and extraordinary maintenance visitsAchieving individual and team targets for confirmed visitsGuiding customers through the services that the workshops' network offer to ensure a great customer experienceGathering customers' feedback by data entry on ExcelWho are you? We would love to welcome a new colleague passionate about the automotive field, oriented to customer care and taking the good dose of initiative to achieve results. Our ideal Trainee has a Bachelor's in Economics, Communication or Humanities, as well as:

Computer literacy, especially MS OfficeItalian native speaker level and good level of English (other European languages will be an asset)Previous experience in Customer Care (front-desk or back-office) will be a great plusWorking patternMonday-Friday (hybrid)

40 hours per week

Rome

What's in it for you? When you join our team, you become part of the MSX International family. It's more than a job – it's the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

About MSXWith over 5, 000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Parts, Accessories & Service PerformanceActionable InsightsDiagnostics & Repair EnhancementWarranty and Repair EfficiencyTechnical InformationLearning SolutionsBuilding trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market. To learn more about MSXI, please visit MSXI Careers.

Only selected candidates will receive a direct response.

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