Customer Onboarding Specialist - Milan Or Munich (F/M/D) Milano

Customer Onboarding Specialist - Milan Or Munich (F/M/D)
Milano
Lombardia, Milano

Our goal is to significantly improve thehealthcaresector in a completely new way: a software platformthat transforms the daily lives of medical practices and patients.

Our vision is a Software as a Servicefor digitization, centralization, automation, and integration. For this reason, we developed AlfaDocs, the first 100% cloud platform complete with Practice & Patient Relationship Management.

Each Alfa begins their journey with a fixed-term contract of 1 year (CCNL Commercio, III Level), with the aim of renewing to an indefinite term and continuing a long path of growth within our organization.

Location:Milan, Via Eritrea n. 21 20157 (Palazzo Tecniche Nuove) / Dachauer Strasse 17, 80335 Munich

Full Time:Monday - Friday | 09:00 - 18:00 | 1-hour lunch break

Hybrid Mode:60% office, 40% home office - 3 days in the office, 2 days remote

Start Date:3rd February 2025 or 3rd March 2025

Offered Salary (gross): Italy 27K + bonus / Germany 31K + bonus

Trial Period:If hired in Italy, 60 working days (3 months) as a probation period, in Germany 6 months

In Your Role:

You will thoroughly understand AlfaDocs and be able to explain all its benefits in terms of productivity and profitability to doctors.

You will instruct new clients, including doctors and secretaries, sharing best practices for proper use of AlfaDocs to help them achieve their business objectives.

You will always be in contact with the Customer Support and Success Team to guide clients in resolving any issues.

You will build a good relationship with the Sales Team to ensure quick handovers between different departments.

You will be the voice of the customer, listening to their needs and finding solutions.

Your Team:

Customer Support:Provides technical assistance to clients reporting problems or difficulties in using AlfaDocs.

Customer Upselling:Manages the entire relationship with clients who have completed onboarding, with the aim of improving adoption, satisfaction, and the expansion of MRR in their portfolio.

And you will be part of the:

Customer Onboarding:Trains and educates new clients.

In carrying out your activities, you will report directly to the Team Leader and participate in various departmental and interdepartmental activities.