Customer Onboarding Specialist - Milan Or Munich(F/M/D) Milano

Customer Onboarding Specialist - Milan Or Munich(F/M/D)
Milano
Lombardia, Milano

Our goal is to significantly improve the healthcare sector in a completely new way: a software platform that transforms the daily lives of medical practices and patients.

Our vision is a Software as a Service for digitization, centralization, automation, and integration.

For this reason, we developed AlfaDocs, the first 100% cloud platform complete with Practice & Patient Relationship Management.

Each Alfa begins their journey with a fixed-term contract of 1 year (CCNL Commercio, III Level), with the aim of renewing to an indefinite term and continuing a long path of growth within our organization.

Location: Milan, Via Eritrea n. 21 20157 (Palazzo Tecniche Nuove) / Dachauer Strasse 17, 80335 Munich Full Time: Monday - Friday | 09:00 - 18:00 | 1-hour lunch break Hybrid Mode: 60% office, 40% home office - 3 days in the office, 2 days remote Start Date: 3rd February 2025 or 3rd March 2025 Offered Salary (gross): Italy 26K + bonus / Germany 30K + bonus Trial Period: If hired in Italy, 60 working days (3 months) as a probation period, in Germany 6 months In Your Role: - You will thoroughly understand AlfaDocs and be able to explain all its benefits in terms of productivity and profitability to doctors.

- You will instruct new clients, including doctors and secretaries, sharing best practices for proper use of AlfaDocs to help them achieve their business objectives.

- You will always be in contact with the Customer Support and Success Team to guide clients in resolving any issues.

- You will build a good relationship with the Sales Team to ensure quick handovers between different departments.

- You will be the voice of the customer, listening to their needs and finding solutions.

Your Team: - Customer Support: Provides technical assistance to clients reporting problems or difficulties in using AlfaDocs.

- Customer Upselling: Manages the entire relationship with clients who have completed onboarding, with the aim of improving adoption, satisfaction, and the expansion of MRR in their portfolio.

And you will be part of the: - Customer Onboarding: Trains and educates new clients.

In carrying out your activities, you will report directly to the Team Leader and participate in various departmental and interdepartmental activities.

Requirements - At least 1 year of experience in a Customer Success role or Sales role.

- Genuine interest in the digital world and new technologies.

- Excellent communication skills, from presentations to active listening.

- Persuasiveness in encouraging clients to follow our solutions to make their practice more profitable and their workflows more efficient.

- Organizational skills and the ability to work effectively in an agile and fast-paced environment.

- Customer-centric mindset: strong problem-solving skills and a proactive attitude in managing client needs.

- Excellent stress management and the ability to prioritize tasks.

- Ability to collaborate in a "win as a team" environment.

- Patience in handling difficult cases.

- Hands-on experience with help desk software (Intercom, Zendesk, and similar) and CRM systems (Hubspot, Salesforce, and similar).

- Living near Munich/Milan or willing to relocate.

- Native-level Italian; fluent in English.

Preferred Qualifications: - Experience in SaaS companies and/or healthcare organizations.

- Knowledge of the German language.

- Experience in training activities.

Benefits - Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.

- Bonus for paid language courses.

- Training courses, books, workshops, and team-building activities for personal and professional growth.

- Partnership with Serenis (online psychotherapy platform) - three sessions offered by us.

- Regular company reunions (yearly meetups, Christmas dinner).

- Snacks and fruits always available in the office, along with good beer at the end of the week.

Selection process: - 1st step - Interview with Talent Acquisition - 2nd step - Assessment Test - 3rd step - Interview with Head of Customer Success Onboarding and Training: During the onboarding phase at AlfaDocs, you will always have a colleague ready to support you and responsible for your training.

Unless otherwise specified, an onboarding period of 1 week is scheduled at our Munich office, where you will have the pleasure of meeting our entire team and visit the city!

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