Customer Operations Lazio

Customer Operations
Roma
Lazio, Lazio

Vox S. p. A. is a leading global company in the tourism industry, providing innovative audio guides and travel experiences for visitors worldwide. We are committed to sharing the world's cultural heritage and encouraging travelers to explore new destinations.

**About the Role

**Responsibilities**:

- Provide accurate information about our products and services to customers.

- Troubleshoot and resolve customer issues, ensuring a satisfactory outcome.

- Assist customers in using our software and related products.

- Support the content team in onboarding and training new customers, if needed.

- Gather customer feedback and insights to help improve our products and services.

**Qualifications**:

- Excellent communication skills in Italian and English, both written and spoken.

- Previous experience in customer service or support roles.

- Strong problem-solving skills and the ability to handle complex situations with professionalism.

- Proficiency in using Jira.

- Positive attitude and ability to work effectively in a team environment.

- Knowledge of multiple languages is an advantage; the more languages spoken, the better.

- Experience in the tourism or hospitality industry is a plus.

**Benefits**:

- Work in a well-established company in the tourism industry.

- Contribute to enhancing the travel experience of our customers.

- Dynamic working environment.

- Competitive salary and benefits package.

- Based in Rome; this is an on-site position.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Language**:

- Italian and English (required)

- Additional languages are highly valued.

License/Certification:

- Residence permit (required)

Pay: €1, 000. 00 - €1, 500. 00 per month