Customer Operations Lazio

Customer Operations
Roma
Lazio, Lazio

About Vox S. p. A.

At Vox S. p. A. , we're a global leader in the tourism industry, dedicated to making every journey unique with our innovative audio guides and travel services that inspire people to discover the cultural wonders of the world.

We're passionate about sharing the world's heritage and encouraging travelers to explore new destinations.

**The Role: Customer Operations

We're looking for a motivated, customer-focused individual to join our team as Customer Operations.

In this role, you'll be the main point of contact for our customers, providing high-quality support, answering questions, resolving issues, and helping customers get the most out of our products and services.

**Key Responsibilities

- Provide clear and detailed information about our products and services.

- Troubleshoot and resolve customer issues, ensuring a satisfactory outcome.

- Assist customers in using our software and related products.

- Collaborate with the content team to train and onboard new customers as needed.

- Gather customer feedback to help us continually improve our products and services.

**Who We're Looking For

- Excellent communication skills in both Italian and English, written and spoken.

- Previous experience in customer service or support roles.

- Strong problem-solving skills and professionalism when handling complex situations.

- Proficiency with Jira.

- Positive attitude and ability to work well in a team environment.

- Additional language skills are highly valued.

- Experience in the tourism or hospitality industry is a plus.

**What We Offer

- The chance to enhance the travel experience for customers worldwide.

- A dynamic and engaging work environment.

- Competitive salary and benefits package.

We're proud to promote a welcoming, inclusive workplace that celebrates diversity.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

**Language Requirements

- Italian and English (required)

- Additional languages are a strong advantage

**Residency Requirements

- Residence permit (required)

Pay: €1, 000. 00 - €1, 500. 00 per month

**Experience**:

- Customer support: 1 year (required)

**Language**:

- German (preferred)