Customer Operations Manager Energy Company, Italy Milano

Customer Operations Manager Energy Company, Italy
Milano
Lombardia, Milano

Sales Line is selecting a Customer Operations Manager for a renewable energy company in Italy.

**Who are we?

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Sales Line is a headhunting & recruiting company working all over Italy & Europe for more than 120 PMI and multinational companies.

**Who is our client?

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Our client is one of the most important renewable energies companies, which core business is electric vehicle charging, with a worldwide presence.

**Who are we looking for?

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The CUSTOMER OPERATIONS MANAGER builds up and coordinates the Italian back office team.

**What is the challenge of this role?

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Your challenge will be developing, controlling, and supervising back office activities aligned with company objectives.

**Must have?

Fluent in English and at least three years of Customer Operations Management in B2B companies.

**Want to know more?

**DUTIES & RESPONSIBILITIES**:

Reporting to the Head of Operations, the Customer Operations Manager builds up and coordinates the Italian back office team.

His primary focus will be on:

- Manage invoicing, contracts, and call center operations

- control and approve invoices & contracts

- Control and approve monthly payments of rent, electricity consumption

- Control and approve reconciliation with investors and revenue-sharing models

- Collect customer inquiries and filter to forward related colleagues

- Contract management & Achieving

- He/she draws up weekly - monthly reporting to the Head Of Operations

- He/she relates with public administration and third parties involved

- Coordinate a team of two people.

**IDEAL CANDIDATE**:

- Minimum 3 years of experience in Customer Operations Management;

- Bachelor's Degree;

- Soft skills: Communication, negotiation, decision making, problem-solving and innovative approach,

- Fluent knowledge of English and Italian