Customer Operations Specialist - Temporary Bardi

Customer Operations Specialist - Temporary
Bardi
Emilia Romagna, Bardi

Customer Operations Specialist - Temporary**:

**At ABB, we are dedicated to addressing global challenges.

Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

**:

**This position reports to**:

EL Customer Operations Manager

**Your role and responsibilities**:

The Customer Operation Specialist is the first point of contact for ELSB/ELSP customers and business partners of the Electrification in Italy for Post Sales Request.

The work model for the role is: #LI-Hybrid You will be mainly accountable for: - Delivering effective solutions to customers with order managment queries by coordinating with internal resources to resolve the issue - Monitoring the status of the request.

- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.

- Support the customer and act with integrity during the order activities.

- Ensuring a positive customer experience by giving them regular updates and clarification, manage a correct flow with internal stakeholders.

- Observing the overall process and trends across inquiries and identifying improvement areas

**Qualifications for the role**:

- Ability to demonstrate your experience to take ownership of customer issues

- You are qualified in using SAP, Sales Force and Excel.

- You are passionate about an agile and proactive approach with strong written and spoken communication skills

- You are at ease communicating in Italian and English

**More about us**:

Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way.

The portfolio includes medium