Customer Operations Specialist - Temporary Bardi

Customer Operations Specialist - Temporary
Bardi
Emilia Romagna, Bardi

Customer Operations Specialist - Temporary At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. This position reports to EL Customer Operations Manager Your role and responsibilities In this role, you will have the opportunity to support with the accurate end-to-end resolution of post-sale customer requests. Each day, using your customer service skills and knowledge, you will aid the Customer Operation team by reacting to customer inquiries. The work model for the role is: LI-Hybrid. This role is contributing to the ELSB/ELSP customers and business partners of the Electrification Business Area in Italy. You will be mainly accountable for: Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue. Monitoring the status of orders. Ensuring that inquiries are resolved and providing assistance in any necessary escalation. Supporting the customer during the Order Entry process. Ensuring a positive customer experience by giving them regular updates and clarification. Observing the overall process and trends across inquiries and identifying improvement areas. Qualifications for the role Possess an enhanced knowledge of SAP, Salesforce, and Excel. An agile and proactive approach, with a demonstrated ability to take ownership of customer issues. Comfortable communicating in English and Italian. More about us We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. MyABBStory For further info: Letizia Breviario, Talent Partner J-18808-Ljbffr