Customer Partner
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.
We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.
The Role As an Account Management Partner with Kyndryl, you'll revolutionize relationship management, drive account growth, and boost profitability.
You'll create, maintain, and develop deep customer connections, building trusted relationships with top-level executives.
In this role, you'll focus on selling new offerings and minimizing erosion in renewals, ensuring that our largest accounts flourish.
You'll be responsible for developing and executing account strategies, leading to the successful growth and retention of Kyndryl's most valuable accounts.
Your expertise will help you build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer.
Collaboration is key, and you'll work closely with other sales team members to ensure a seamless account management process, executing every aspect from prospecting to closing deals.
You will lead one or more Portfolio or Strategic accounts and generate new opportunities, expanding existing work into larger scopes and new capabilities.
By building a strong go-to-market pipeline with our partners, you'll pursue and conquer new deals.
With your deep knowledge of external best practices, you'll continuously provide innovative solutions that position Kyndryl as a market leader.
As the owner of the account P&L, you'll ensure customer satisfaction and maintain a stellar reputation.
If you're ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management, then we can't wait to meet you.
Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career.
We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms.
Who You Are You possess the required experience and have a growth mindset; keen to drive your own personal and professional development.
You prioritize customer success in your work and are naturally inclusive in how you work with others.
Required Skills and Experience 5+ years experience running account P&L
Deep knowledge of business and technology trends and industry best practices
5 years of experience managing sales process end-to-end
Proven experience with revenue growth, cost, profitability, trends, and risks
Open-minded and empathetic approach in relationships with customers
Preferred Skills and Experience Bachelor's degree or Master's degree
Sales experience in technical solutions
Being You Diversity is a whole lot more than what we look like or where we come from; it's how we think and who we are.
We welcome people of all cultures, backgrounds, and experiences.
Our Kyndryl Inclusion Networks are one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.
Kyndryl cares about your well-being and offers benefits that reflect the diversity of our employees and support you and your family through the moments that matter.
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