Customer Program Manager Italy (M/F/D) Torino

Customer Program Manager Italy (M/F/D)
Torino
Piemonte, Torino

Title: Customer Program Manager Italy (m/f/d)

Id: 19623

Type: FullTime

At Husky Technologies TM, our success is based on your success.

Our ability to keep our customers in the lead is based on building the strongest team possible.

Husky Technologies TM has a strong foundation built on innovation, close customer relationships, and a unique culture and values.

We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.

We are a leader in developing state-of-the-art technology, and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility, and maximum productivity.

This capability is at the core of our mission and competitive strategy.

Husky Technologies TM offers a wealth of opportunity for personal growth and development.

Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people.

Our success is possible because of the creativity, intelligence, and passion of our people around the world and their desire to lead change.

At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets.

We are a company taking on new challenges, and for the right people, this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do, and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky Technologies TM is an exciting company with tremendous potential.

We have a great team and great expectations.

If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence, and a desire to make a positive contribution – then we want you to join the Husky Technologies TM team!

Job Description As a member of the Customer Success Management (CSM) Europe team, you will be responsible for managing Advantage + Elite Contracts from order intake to delivery as well as achieving the key performance indicators of the product.

In this role, you will be a key contact for customers to ensure customer satisfaction and contract renewal.

Responsibilities Implement and lead the Contract planning process, its implementation, and sustainment, responsible for achieving the stated KPI (availability, cycle time, energy consumption, quality, resin usage). Work with key cross-functional teams throughout the Organization to maintain the Contract commitments on a continuous basis. Project manage all activities and services provided within the Contract, ensuring they are done on time, based on a predefined timetable, in an efficient way. Ensure all services included in the Contract are well defined, properly documented (in the proper Husky systems), and properly scheduled. Manage customer expectations to ensure complete alignment with the Contract objectives and goals. Plan and schedule Contract timelines and milestones using the appropriate tools.

Responsible for the milestones and deliverables. Develop and deliver progress reports, presentations, and other Contract documentation, internally and to the customer. Coordinate all activities related to the Contract implementation and ongoing activities. Focus on involvement and awareness of daily activities and service issues.

Be the key contact, both internally and with the customer. Ensure customer satisfaction with the contract and manage weekly calls with the customer. Escalate and handle service issues. Build relationships with customers. Schedule upcoming work with Field Service teams. Qualifications Familiarity with preform or plastics manufacturing environment.

Understanding of plants KPI. Mechanical or electrical engineering or equivalent experience. A minimum of 5 years' work experience in a similar work environment. Knowledge of injection molding machinery and related mechanical, hydraulic, and electronic technologies is considered an asset. Customer-focused attitude. Excellent communication and coordination skills. Strong organizational and project management skills. Strong negotiation, facilitation, conflict management skills, and the ability to professionally interact with team members. Experience or knowledge of CRM, ERP, CPQ systems. Sales attitude and capacity to judge business requirements. Good knowledge of all MS Office applications. Logical thinking capabilities and continuous improvement attitude. Fluent in Italian and English. Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement.

We are committed to equal employment opportunity and respect, value, and welcome diversity in our workplace.

Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace.

No agency or telephone inquiries please.

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