Customer Quality Engineer Argelato

Customer Quality Engineer
Argelato
Emilia Romagna, Argelato

Customer and Reliability Quality Engineer Datalogic is offering a Customer and Reliability Quality Engineer role, reporting to the Customer Quality Senior Manager.

He/she will collaborate with the Global Quality area. The Quality Reliability Engineer is responsible for supporting engineers and development activities by defining test plans, issuing reliability documentation (also in according to company ISO9001 certification) and performing test and checkout of products and systems, experimental circuitry, prototype models and specialized test equipment.

He/She follows up reliability topics related to new product development, component validation and failures from the field.

Organizes and maintains lab.

Establishes experimental setups to test prototypes. Carry out reporting and documental works such as ECO reviews, Product Standards reviews, NPD documents, product inspections, problem solving. The Customer Quality Engineer is the responsible for managing DOA data analysis and repair data analysis by customers.

She/He has the responsibility to manage customer quality claims.

The resource must have a good familiarity with quality tools and methodology for the root cause analysis.

He/She needs to create a good network with the stakeholders involved in the analysis of the problem.

A proactive and determinate approach is required for the function. Key Responsabilities: Reliability:Issue Reliability/EMC test plans to support

new products development;Support development department to guarantee the compliance with applicable standards and to define test plans also at Alpha stage;Cooperate into Field Failures investigation (this includes Data Repair analysis and Failure Distribution analysis, failed units analysis, feedback to R&D etc…);Carry out ECO (Engineering Change Order) review ;Develop Specialty Test & Execution especially for NPD projects by early identifying new equipment or new tools or new processes to be implemented;Support lab maintenance and support the generation of the budget for lab maintenance and development;Continuously improve test plan and lab equipment based on test experience, field failures, new product features. Customer:Monthly, Quarterly, Special Reports and run reports in SAP;Repair analysis by customers. DOA's and Review DOA requests and authorize or deny;Responsible for the approval, creation of record, analysis and CA/PA actions associated with DOA in all the Americas;Determine root cause down to the component level;Communicate with Key Account Managers when a No Defect Found or Customer abuse issue is found. Customer complaint management.

The resource has to be able to establish a good relationship with customers, finding solutions and strategy to satisfy customers in their requests;Participate as auditor during yearly internal audits; ISO. Requirements: Education:

Electronic Engineering university degree or high school degree in technical field;Languages: Italian and Good English;Experience: in Product Quality or R&D as technical for technologic products and in customer quality.

#LI-IC1Requisition ID10749- Posted01/28/2025-Monte San Pietro-Italy-N/A-