Customer Quality Engineer Italy Rho

Customer Quality Engineer Italy
Rho
Lombardia, Rho

WHAT DOES A CUSTOMER QUALITY ENGINEER DO?

WHY WE NEED YOU?

Actively contributing to the achievement of our quality objectives, you will play a key role in the satisfaction of our customers in Italy.

Championing the handling of customer complaints and ensuring that the objectives in terms of quality and processing time are achieved.

Providing a clear and complete description of the problems faced by our customers, based on researching why the customer is not satisfied with the current solution.

Addressing the problems to the appropriate people in our organization so that the real causes are identified, and effective corrective actions are put in place.

Remaining in constant contact with our customers to provide them with the necessary support and quality responses and ensure the effectiveness of our actions.

Analyzing complaints trends within the area of responsibility and proactively visiting customers to identify and propose improvement actions.

You will work closely with sales, applications, technicians, and manufacturing departments in Europe, and will travel regularly to our customers and to our European manufacturing.

PROFILE: Ideally Master of science or technology or equivalent practical experience and first experience in food or packaging industry, preferably in a quality department.

Strong customer orientation, communication skills & team spirit.

Good technical understanding, analytical skills and the ability to make complex facts understandable to others.

Autonomous, precise, tenacious, persistent and resilient.

Regular trips are expected to our customers (30% of the time on average).

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