Customer Quality Manager (M/F/D) Bolzano

Customer Quality Manager (M/F/D)
Bolzano
Trentino Alto Adige, Bolzano

Your Responsibilities Lead the establishment of the structure and team that will drive customer experience. Work closely with various departments and customers to set up the right processes, communication, and routines. Central point of contact for escalations (internal or key customers) and field notifications. Leading the escalations to customer satisfaction and apply insights for continuous improvement. Responsible for reporting on service team performance and customer experience, both internally and to key customers. Set up the required processes and mechanisms to follow up and trend the quality of our products/services and the perception of the customers. Driving forward the necessary initiatives, projects, and activities. Your Qualifications & Skills Extensive experience in a process-driven continuous improvement environment. Proven track record working with customers and aligning different internal stakeholders. Previous people leadership and development experience. Demonstrated communication, de-escalation, and facilitator skills. High analytical skills, structured work ethic, and customer-first attitude. Very strong prioritization and organizational skills as well as managing multiple projects in parallel. Fluent in English; Italian and German are a plus. OUR COMMITMENT Innovative work environment in a young, dynamic team. High-tech projects in the future-proof sector of e-mobility. Opportunities for advancement in a growing company. A wide range of further training opportunities. Attractive bonus system and performance-related pay. Additional company benefits. WHY ALPITRONIC Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions.

With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich, and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product.

We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture.

Your contributions matter, are appreciated and have a significant impact!

Join us and be part of our team!

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