Customer Quality Representative Bardi

Customer Quality Representative
Bardi
Emilia Romagna, Bardi

For our client - an international manufacturing company based in the Lombardy region, in Italy, we are looking for a Customer Quality Representative. Main tasks: Addressing customer issues promptly to ensure their satisfaction and to build an environment based on mutual trust. Collecting and organizing documentation related to each claim to comprehensively summarize the problem encountered by customers. Managing, if necessary, actions to 'block' stock in all locations to prevent further claims. Handling the receipt of returns resulting from claims. Coordinating the necessary company functions as needed, focusing on root cause analysis, identification of corrective actions, and preparation of the action plan. Being responsible for the preparation of all documents required for customer claim management (8D report, capability studies, etc. ) within the timelines defined by company procedures. Coordinating with the Quality Manager to discuss and propose solutions to resolve quality issues raised by customers. Managing and coordinating customer audits and their follow-up. Being responsible for updating the quality databases for internal reporting. Visiting customer facilities to understand the impact of the company product quality in customer applications. Collecting and analyzing periodic customer evaluations and managing the related improvement plan. Requirements: Degree in scientific subjects; a degree in engineering will be considered a plus. At least 2 years of experience in a similar role. Good knowledge of root cause analysis methods (Ishikawa, 5 Why, etc. ). Familiarity with control plans and tools such as: FMEA, MSA, PPAP, APQP. Experience with management of REACH and ROHS documentation. Excellent knowledge of the English language. Proficient PC user (MS Office; knowledge of SAP is considered a plus). Ability to read and understand technical drawings. Strong analytical and problem-solving skills. Preference for team working. Excellent verbal and written communication skills. Information about salary: 3, 300 EUR (gross) / month. If you are interested to apply, please, send us your CV in English. Thank you. J-18808-Ljbffr