Customer Quality Specialist Bardi

Customer Quality Specialist
Bardi
Emilia Romagna, Bardi

Position Summary

Responsibilities

MAIN DUTIES 1.

Maintenance and update of the Quality Management System and ISO certification (ISO 9001, IATF 16949, . . ) in all location of the region.

2.

Support the EMEA internal audit team for QMS compliance verification.

3.

Cooperate closely with the Claims and Repairs Leader for the management of Customer Claims, warranties and related processes for credit notes, product recalls and product replacements.

4.

Support Kaizen meetings with preparation and analysis of data, facilitating meetings, providing expert Lean input and recording outputs.

5.

Responsible for ensuring tracking and reporting of Customer Quality Metrics such as RPPM, COPQ, Productivity, Response Time, etc.

6.

Support teams with the preparation of Standard Work and Works Instructions.

7.

Help teams with Problem Solving using Parker's Problem Solving toolkit.

8.

Support teams with visualisation of their process (Team Boards etc) through identifying appropriate KPI's.

9.

Cooperate with various teams in the region to generate process changes and introduce innovation through the continuous improvement approach.

10.

Deliver Lean and Problem Solving training.

KEY ACCOUNTABILITIES 1.

Support the generation of an audit plan for all necessary internal audits to ensure QMS compliance and support the EMEA internal audit program.

2.

Support external audits (third party, customer) for a smooth audit and good results.

3.

Work with Divisions and Customers, as appropriate, to improve performance, cost effectiveness and Customer experience.

4.

Analyze both internal and external quality failure data and trends and generate action plan to reduce failures and eliminate adverse trends.

5.

Perform improvement projects in various teams with HPT and lean tools to meet corporate standards in terms of execution and results.

6.

Provide support and standard solutions to both internal and external Customers 7.

Train and Coach teams on HPT, Lean and Problem Solving as required.

8.

Identify areas for improvement on a regional basis and cooperate with various teams for the development of action plan.

Qualifications

Parker Hannifin

Equal Employment Opportunity

Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.