Customer Quality Support (M/F/D) Lodi

Customer Quality Support (M/F/D)
Lodi
Lombardia, Lodi

Location**:

Lodi, Lodi, Italy

**Job ID**:

R0075092

**Date Posted**:

2025-01-29

**Company Name**:

HITACHI ENERGY ITALY S. P. A.

**Profession (Job Category)**:

Quality Management

**Job Schedule**:

Full time

**Remote**:

No

**The opportunity

As Customer Quality Support you will cooperate with the team on defining and specifying activities, processes, and standards to fulfil the quality requirements for our products.

**How you´ll make an impact

- Support the customer quality team and other corporate functions to find a solution for customer complaints cases (internal and external)

- Participate to daily customer first meetings

- Support in driving the customer quality progress, early warning and escalate key issues to the next level

- Prepare investigation report and RCA analysis

- Propose improvements projects based on quality issue to reduce the warranty cost

- Support the quality team in increasing the efficiency and continuous improvements including analysis methods and reporting methodology

- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the company.

**Your background

- Technical diploma

- Preferred previous experience (2-3 years) in electrical, mechanical, or other related technical area

- Structure thinking, collaborative and oriented to improve the reliability of the products

- Able to handle different tasks and excellent communication skills to relate to customers and other functions

- Fluent in Italian and English

- Available for business trips

**More about us

We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact.

Wide range of benefits: health insurance, pension fund, welfare, flexible working type, flexible working hours.