Customer Service & Care Team Leader Bardi

Customer Service & Care Team Leader
Bardi
Emilia Romagna, Bardi

RESPONSABILITIES

- Take responsibility for your department goals in every channels and secure that your action plan ensures the country priorities are implemented in your store.

Follow up and act accordingly by using proven solutions, knowledge of customer service operations and good examples.

- Resolve customer conflicts and manage escalation procedures.

- Create and implement the local customer relations' action plan by identifying root causes of resolutions cases, using customer insights and needs and actively cooperate with all key stakeholders within commercial and beyond to secure integration, capacity development, quality performance of all services.

- Act as key operational point of contact to Customer Support Centers (CSC) and provide input to the service agreements and support co-workers in executing those.

QUALIFICATIONS AND COMPETENCES

- 3+ years' experience in the customer service & care

- You have problem solving skills and the capabilities to work with data to make critical decisions.

- Knowledge of the English language

- National Mobility

About this work area

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.

We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right!

Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

We're a bunch of people who are truly passionate about people!